General Travel News

Qatar Airways enhances its services with the iPad

Doha, QATAR – Qatar Airways has once again raised the bar and set new standards for 5-Star service in the aviation industry by leveraging on the iPad to offer personalised service to its customers at various touch points. 

The iPad provides Qatar Airways’ cabin crew and concierge staff at the airline’s exclusive Premium Terminal at Doha International Airport and Premium Lounge at London Heathrow, with a multi-faceted functionality and easy access to customer information, data on flights and destinations at their fingertips. 

Cabin crew and concierge staff at both Doha International Airport and London Heathrow are able to use this custom-built, state-of-the-art mobile application to anticipate customer needs and deliver the airline’s unrivalled 5-star service from their iPad in a paperless environment.   

The app, with an interactive seat map design, highlights the presence of VIPs and Privilege Club members onboard. It also identifies customers quickly, provides ready access to customer information and alerts the crew and concierge staff at the Premium Terminal and Premium Lounge of passenger’s special meal or service requirements.   

Qatar Airways Chief Executive Officer Akbar Al Baker said the iPad enabled cabin crew and concierge staff to know the customer better, proactively respond to their needs and offer an enhanced brand experience.  

“While we will continue to offer the personal touch and unrivalled 5-star service onboard, Qatar Airways will use innovation as an extension of our brand engagement to understand our customers better and set new benchmarks in service and customer experience,” he said. 

Qatar Airways plans to extend the customers’ iPad experience to include on-board Privilege Club enrolment and introduce value added services for the redemption of Qmiles for upgrades and purchase of duty free items inflight.

Qatar Airways has seen rapid growth in just 15 years of operations, currently operating a modern fleet of 111 aircraft to 119 key business and leisure destinations across Europe, Middle East, Africa, Asia Pacific, North America and South America.

Since the beginning of 2012, Qatar Airways has launched flights to Baku (Azerbaijan); Tbilisi (Georgia); Kigali (Rwanda); Zagreb (Croatia), Erbil (Iraq), Baghdad (Iraq), Perth (Australia) and Kilimanjaro (Tanzania).

Over the next few months, Qatar Airways will launch services to a diverse portfolio of new routes, including Yangon, Myanmar (October 3); Maputo, Mozambique (October 31); Belgrade, Serbia (November 20); Warsaw, Poland (December 5) and Chicago, USA (10 April 2013).

More General Travel News
Germany promoting family vacation, luxurious shopping and medical tourism
Exhibitors from 150 countries and 65 national pavilions expected at Arabian Travel Market Dubai
Discover Russia this summer
Latest Travel News
Emirates A380 Onboard Lounge on display ...
Etihad’s heavyweight promotion at Arabia...
Emirates cuts flights to the United Stat...
Featured Sights To See
Buckingham Palace

Buckingham Palace

London, United Kingdom

Buckingham Palace was built in 1705 as the London home for the Duke of Buckingham.  Before that the site had been a mulberry garden planted by James I in a futile attempt to raise silkworms.  In 1761, it was bought by George III for Queen Charlotte and in the 1820s it was transformed from “the Queen’s House” into a true royal palace.  Queen Victoria moved in upon her accession in ...

What to do with Children in Tow

What to do with Children in Tow

Mexico City, Mexico

1.    Chapultepec Park: Address: Paseo de la Reforma, Centro Historico, Mexico City Phone:  + 52 555230 2121 The largest natural park in the city. Serene, soothing setting, and plenty of playing space for children as you relax. Also includes the Museum of Anthropology, a treat for young learners, the city’s Zoological Gardens, and a petting zoo for children. ...

Lucerna Passage

Lucerna Passage

Prague, Czech Republic

A 1920s Art Nouveau shopping arcade that runs below the Lucerna Palace this place has a cafe and club but the biggest sight here is a quirky sculpture by renowned artist David Cerny. If you want to see his sculpture, just look up: it is hanging from the atrium, depicting King Wenceslas astride the belly of a dead, upside down horse. Location: Stepanska 61                      {load...

Castle of Good Hope

Castle of Good Hope

Cape Town, South Africa

Dating back to the Portuguese occupation of this area in the mid 1600s, the castle was built from 1669 to 1679. Construction lasted about 13 years and the product was a massive pentagonal structure, a classic example of Portuguese defense measures. The construction material comprised of slate quarried from Robben Island but some features are distinctly European such as the bell at the entrance whi...