Etihad Airways, the national airline of the UAE, has taken the top award at this year’s World Travel Awards (WTA), being voted World’s Leading Airline by more than 180,000 travel industry professionals from over 175 countries.
The World Travel Awards recognise the very best airline, hospitality and tourism brands in the world, with industry experts vetting nominations for their customer relations, creativity, quality of service, product innovation and business acumen. Etihad, the first Middle Eastern airline to win this prestigious award, was recognised for the excellence of its onboard product, luxurious airport lounges and strong service ethic during a period of phenomenal growth.
James Hogan, Etihad Airways’ chief executive, said: “Three years ago, Etihad set itself one clear and simple goal – to be the best airline in the world. I am proud of the way Etihad people all over the world have embraced that vision, supporting our investment in state-of-the-art products by delivering superb customer service.
“Etihad is honoured to be recognised as the World’s Leading Airline by travel agents and other industry professionals – the people who really know what travellers are looking for in an airline.”
In addition to being named World’s Leading Airline, Etihad also picked up the award for Leading First Class for the second year in a row.
Mr Hogan said: “Winning the Leading First Class category two years in a row tells us that our commitment to continuous investment in our product and service is the right strategy for us and for our customers.
“Only two months ago we reinforced this commitment with the launch of our new first class private suite, which is currently available on our London services and being rolled out to Australia, Europe, the USA and the rest of our three-class fleet next year.
“Our intention with this new suite was to raise the bar in premium air travel and based on the incredible feedback we are already receiving, we have achieved that.”
Mr Hogan said Etihad would not be resting on its laurels. Advanced Business and Economy Class seats and a leading edge in-flight entertainment system are due on board by the end of the year and a new service style in Economy Class is being rolled out progressively on all Etihad routes.
Etihad Airways has won more than a dozen major global awards this year for the quality of its services and products, including awards for the airline’s first class, business class, in-flight entertainment and on-board catering, lounges, etihadairways.com website, Etihad Guest loyalty programme, marketing campaigns and sponsorships.
