June 10 – Gulf Air announced on Wednesday that it is focusing on improving its service and the staff’s interaction with customers. In this regard, the airline said that 22 of its staff members have been trained under the customer service training programme to become “Customer Service Champions”. The course was 10 weeks long and took place in collaboration with UK’s Ontrack International Consultancy.
Trained personnel will then train more Gulf Air staffers, the company said. “Customer service has assumed newer dimension in today’s business environment and Gulf Air fully understands the current needs and aspirations of our discerning customers,” said Gulf Air Chief Executive Officer Samer Majali.
