Istanbul, June 29 2016
Dear Passengers
Due to the recent situation occurred on 28th June 2016, at Istanbul Ataturk Airport, for passengers who have bookings on all flights departing from, arriving at, or connecting in Istanbul Ataturk Airport or Sabiha Gökçen Airport between 28 June 2016 – 5 July 2016 (ticketed on/before 28 June 2016), providing that their tickets are revalidated by 31 July 2016 (inclusive) and disregarding related fare rules:
1. Rebooking and rerouting:
Rebooking and rerouting will be carried out free of charge. This applies to all reservation booking classes only if at the same compartement.
2. Refund requests:
• Refund of unused tickets will be issued free of charge.
• For tickets which have been partially used (but the entire journey has not been completed), refunds will be issued after deducting the fare for the used portion, with no penalties being applied.
3. Extension of validity:
Validity of a ticket can be extended until 31 July 2016 (inclusive) with no fare difference or deduction.
We kindly request that all passengers check the latest status of their flight on our official website or with our call center before traveling.
Respectfully announced to the public.
Turkish Airlines
