Abu Dhabi will tourism staff customer service in the capital after a Government study showed the need for specialist training. The Abu Dhabi Tourism Authority commissioned the four month study, which involved sending undercover people into hotels and tourist attractions to assess how staff managed customers. They also conducted interviews for their staff.
The study showed that many staff need to improve their English and Arabic. ADTA has launched a number of workshops this month to “plug Abu Dhabi’s tourism industry training-needs gaps”. Director of tourism standards for the ADTA said “The majority of areas under scrutiny achieved their very healthy ratings for their premises, their housekeeping services, and the politeness and courtesy of their staff”.
