Dubai Department of Tourism and Commerce Marketing (DTCM) announced that its customer complaints handling system, which was first introduced in 2000, is now ISO certified (1002:1004). DTCM is the second governmental organization in Dubai to receive this recognition for managing complaints.
A representative Lloyd’s Register Quality Assurance gave the certification to DTCM Director General, Mr. Khalid A bin Sulayem at the DTCM head office. The DTCM complaint system is now part of the Dubai eGovernment’s eLink system connecting various government departments. Customers may initiate a complaint by sending an email to ecomplaints@dubaitourism.ae , info@dubaitourism.ae, calling the toll free number 800 7090, or visiting the DTCM head office, or Visitors Information Bureau at six different locations.
