Hotel Indigo launches virtual concierge service

Much like a virtual concierge, the display allows guests to look up local attractions, restaurant recommendations and interact with guests from other properties around the world.

But what makes the service particularly interesting is that recommendations aren’t carbon copied from guidebooks, but curated from hotel staff: everyone from the bartender to the room attendant contributes addresses of their favorite hangout, like the best place in the city for a burger or late night jazz.

“Our guests want to experience something unique and different when they travel. For them, it’s not about doing what’s trendy or popular.”

“They want to be with interesting people and make a meaningful connection to the neighborhood,” said Americas brand manager Mary Winslow.