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Emergency response and essential numbers

Call 911 when police, fire or urgent medical help is needed. Use 311 for non-emergency city information, service complaints and referrals; from outside the normal 311 service, NYC lists 212-639-9675. Know the name and address of your accommodation, keep essential medicines and insurance details accessible, and do not rely only on a phone battery for critical contact information.

Overview

NYC Emergency Management recommends a basic personal plan, a meeting point and access to alerts. Notify NYC distributes official messages about weather, transport and emergencies. Follow instructions to shelter, avoid an area or change travel plans, and do not enter a restricted zone for photographs. Contact your embassy or consulate for lost passports or consular assistance, while immediate danger remains a 911 matter.

Emergency operators need a precise location, the nature of the incident and a reliable callback number. Subway stations, parks, bridges and large complexes may have several entrances, making a street address, cross street, station name or visible landmark especially useful. Notify NYC messages may be citywide or limited to a borough or neighborhood according to the affected area.

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